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Inspired by Social Media Networking

Both consumers and the media are obsessed with social media. Popular social networking sites, such as Twitter, Facebook, and YouTube, are experiencing unprecedented growth and inspiring marketers in new and exciting ways. Smart companies—large and small—realize that the opportunities presented by social media are too good to pass up.

The Web continues to evolve from a one-way communications medium to a two-way conversational medium, giving consumers greater control and increasing marketing complexity. Not only can individual and business buyers easily research all available choices from suppliers and vendors, but they can also dialogue with experts and other consumers. They can easily ignore irrelevant marketing communications and turn their attention elsewhere instantaneously. And they ultimately make the purchase decisions that give them the best solutions to their problems—and the best user experiences.

Consequently, to influence purchase behavior of individuals and businesses, we marketers must keep abreast of how our customers and prospects use new and rapidly changing forms of digital communications. To be effective, it is critical to have up-to-date information about where our customers are on the Web, what will get their attention, and, in the end, what drives their buying decisions. In order to develop our marketing plans and implement go-to-market tactics, we must stay current on rapidly changing benchmarks, metrics, and trends in the customers’ use of interactive media.

Roy Young
President
MarketingProfs